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Administration and management in criminal justice : a service quality approach / Jennifer M. Allen, Rajeev Sawhney.

By: Contributor(s): Material type: TextTextPublication details: Los Angeles : Sage, c2010.Description: xvii, 529 p. : ill. ; 24 cmISBN:
  • 9781412950817 (pbk.)
  • 1412950813 (pbk.)
Subject(s): DDC classification:
  • 364.068 23
LOC classification:
  • K5001 .A945 2010
Contents:
Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books Books Institute of Legal Practice and Development Library - Nyanza Branch General Stacks 364.068 (Browse shelf(Opens below)) 1 Available 007106N

Includes bibliographical references and index.

Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.

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