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001 | 19701427 | ||
003 | Rw-NyILPD | ||
005 | 20210423131818.0 | ||
008 | 170612s2017 enk b 001 0 eng | ||
010 | _a 2017027712 | ||
020 | _a9780749480882 (alk. paper) | ||
040 |
_aDLC _beng _cDLC _erda _dDLC |
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042 | _apcc | ||
050 | 0 | 0 |
_aHD42 _b.L53 2017 |
082 | 0 | 0 |
_a658.4/053 _223 |
100 | 1 |
_aLiddle, David _c(Mediator) _eauthor. |
|
245 | 1 | 0 |
_aManaging conflict : _ba practical guide to resolution in the workplace / _cDavid Liddle. |
250 | _a1st Edition. | ||
264 | 1 |
_aLondon : _aNew York : _bKoganPage Ltd, _c[2017] |
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300 |
_axiii, 301 pages ; _c24 cm |
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336 |
_atext _btxt _2rdacontent |
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337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
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504 | _aIncludes bibliographical references and index. | ||
505 | 0 | _aAcknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index. | |
650 | 0 | _aConflict management. | |
650 | 0 |
_aInterpersonal conflict _xPrevention. |
|
650 | 0 | _aPersonnel management. | |
776 | 0 | 8 |
_iOnline version: _aLiddle, David (Mediator) author. _tManaging conflict _b1st Edition. _dNew York : Kogan Page Ltd, [2017] _z9780749480899 _w(DLC) 2017035672 |
906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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942 |
_2ddc _cBK |