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005			20210420102254.0
008			101122t20112011caua b 001 0 eng
010			_a 2010048701
020			_a9780470922248 (pbk.)
020			_a0470922249 (pbk.)
035			_a(OCoLC)ocn682892509
040			_aDLC _erda _cDLC _dYDX _dBTCTA _dYDXCP _dBWX _dBUR _dORX _dDLC
042			_apcc
050	0	0	_aHD42 _b.C56 2011
082	0	0	_a650.1/3 _222
084			_aBUS000000 _2bisacsh
100	1		_aCloke, Ken, _d1941- _eauthor.
245	1	0	_aResolving conflicts at work : _bten strategies for everyone on the job / _cKenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
250			_aThird edition.
260			_aSan Francisco : _bJossey-Bass, _c[2011], ©2011.
300			_axxxii, 368 pages : _billustrations ; _c23 cm.
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aForeword: Conflict : an opportunity for leadership / by Warren Bennis -- Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention.
520			_a"The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.?In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design Features downloadable teaching materials available for faculty using the book This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces"-- _cProvided by publisher.
650		0	_aConflict management.
650		0	_aInterpersonal relations.
650		0	_aPersonnel management _xPsychological aspects.
650		0	_aPsychology, Industrial.
700	1		_aGoldsmith, Joan, _d1941-
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK