Managing conflict : a practical guide to resolution in the workplace / David Liddle.
Material type: TextPublisher: London : New York : KoganPage Ltd, [2017]Edition: 1st EditionDescription: xiii, 301 pages ; 24 cmContent type:- text
- unmediated
- volume
- 9780749480882 (alk. paper)
- 658.4/053 23
- HD42 .L53 2017
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | Institute of Legal Practice and Development Library - Nyanza Branch General Stacks | Available | 007772N |
Includes bibliographical references and index.
Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index.
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