TY - BOOK AU - Whatling,Tony TI - Mediation skills and strategies: a practical guide SN - 9781849052993 (alk. paper) AV - BF637.I48 W48 2012 U1 - 158.1/2 23 PY - 2012/// CY - London, Philadelphia PB - Jessica Kingsley Publishers KW - Mediation KW - Psychological aspects KW - Conflict management N1 - Includes bibliographical references (p. 168-170) and index ER -