TY  - BOOK
AU  - Goldberg,Stephen B.
AU  - Brett,Jeanne M.
AU  - Brenneur,Béatrice
TI  - How mediation works: theory, research, and practice 
SN  - 9781787142237 (print)
AV  - K2390 .G645 2017
PY  - 2017///
CY  - Bingley, UK
PB  - Emerald Publishing
KW  - Conflict management
KW  - Mediation
N1  - Includes bibliographical references and index; Conflict, disputes, and their resolution -- Dispute resolution processes -- The roles of the mediator and the disputing parties at each step of the mediation process
ER  -