Interviewing : theories, techniques, and practices /
Robert A. Shearer.
- 5th ed.
- Upper Saddle River, N.J. : Pearson/Prentice Hall, c2005.
- xvii, 347 p. : ill. ; 28 cm.
Rev. ed. of: Interviewing in criminal justice. 4th ed.
Includes bibliographical references (p. 323-332) and index.
Introduction to interviewing -- Preliminary interviewing considerations -- Diversity and special needs -- The basic skills model -- Skillfully communicating accurate empathy -- Skillful use of speed and pacing -- Summarization skills -- Immediacy skills -- Concreteness skills -- Confrontational skills -- Assertion skills -- Skill integration.
0131190709 (pbk.)
2004017221
Interviewing in law enforcement. Interviewing in corrections.