TY - BOOK AU - Johnson,Clive AU - Keddy,Jackie ED - ebrary, Inc. TI - Managing conflict at work: understanding and resolving conflict for productive working relationships AV - HD42 .J643 2010eb U1 - 658.4/053 22 PY - 2010/// CY - London, Philadelphia PB - Kogan Page KW - Conflict management KW - Case studies KW - Interpersonal communication KW - Interpersonal relations KW - Electronic books KW - local N1 - Includes bibliographical references (p. [247]-252) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://www.columbia.edu/cgi-bin/cul/resolve?clio9173596 ER -